Booking Conditions
Reservations made are subject to availability and confirmation of payment.
To confirm the reservation, the guest must make the respective payment, in accordance with
the provisions for each accommodation.
The values of the reservation rates, deposit, cleaning fee or others, are those announced at
each moment at the page of each accommodation.
In all accommodations, a damage deposit is required to cover any damages caused to the
property and/or condominium. The retention of the deposit amount will be made at check-in,
when it is in person, or within 48 hours before the start of the reservation, via online, when
an express check-in is carried out. No amount will be charged to guests, consisting of a
retention that will not allow them to access these funds until the retention is canceled.
If there is no damage to the property during the stay, the deposit will be canceled after
check-out using the same credit card, which will take place up to 7 days after check-out.
If the property is not in the same condition, the amount of the deposit will be retained until
payment of the damaged elements.
The reservation will be subject to cancellation if it is not possible to make an authorization
withholding the amount of the deposit, so it is important that the guest makes sure that his
credit card is valid and has sufficient funds. If it is not possible to retain the deposit, you will
be notified by email or SMS and will have 12 hours to try to use another payment method.
All prices include VAT at the legal rate in force.

Payment options
Payment for reservations can be made by American Express, Visa or MasterCard credit
card.
Guests are also subject to the special rules available in each accommodation.

Pre-check-in
Upon completion of the reservation, the reservation holder will receive an email and/or a
SMS from +351938049802 with reservation’s confirmation and with important explanations about
the accommodation and information about additional services (such as transfer service or
extra cleaning service).
Guests will be asked to complete an Accommodation Bulletin which is of the utmost
importance for the preparation of the stay.
The Accommodation Bulletin will request namely the time of arrival, the total number of
people staying – so that we can provide the right amount of bed linen and bath towels – as
well as mandatory information regarding foreign and border services.
Guests must indicate the exact number of people in the Accommodation Bulletin. The
number of guests specified in the reservation cannot exceed the number of guests present
at the accommodation. If the number of guests exceeds the limit, Quantique Services reserves the
right to require guests to leave the accommodation without any compensation or refund of
fees paid.
Quantique Services cannot assume any responsibility for the incorrect or non-filling of the
Accommodation Bulletin.
Any attempt to alter and/or violate the original information will invalidate the Accommodation
Bulletin and will be subject to cancellation of the reservation.

Cancellation policy
After confirming the reservation, the following fees will apply in case of cancellation:
a) The guest will pay 50% of the total amount of the reservation, in case of cancellation up to
30 days before check-in.
b) The guest will pay 100% of the total amount of the reservation, in case of cancellation less
than 30 days before the check-in date.
If an overbooking situation occurs (that is, simultaneous reservations in the same
accommodation) in the accommodation reserved by the guest, the guest expressly
acknowledges and accepts that Quantique Services reallocates the reservation in a accommodation
of the same category (in any case, ensuring that the quality of the Accommodation provided
is not inferior to the accommodation booked by the Customer), without additional costs for
the Guest, and without, for that reason, being entitled to any compensation from Quantique Services.

Stay conditions
The reservation holder must be at least 18 years old and must stay in the accommodation
booked for the entire stay. Guests under 18 can only be accommodated if accompanied by
an adult who is the holder of the reservation.
The reservation holder must provide a valid address, a telephone contact and an email
address.
No pets (of any race, size, or age) are allowed in Quantique Services accommodation. Quantique Services
reserves the right to require guests to leave the accommodation without any compensation
or refund of fees paid if an animal is found inside.
Smoking is not permitted inside the accommodation.
Under the terms of article 45 no. 1 (a) of the Convention for the Application of the Schengen
Agreement, the accommodation of foreign citizens must be communicated to the foreign and
border services, thereby understanding all those who are not Portuguese nationals.
For the purposes of the preceding paragraph, all guests with foreign nationality must provide
all information regarding their identification, up to the maximum period of the check-in date,
through the Accommodation Bulletin.
Guests must notify Quantique Services of any damage to the accommodation, contents, equipment,
or accessories that occurs during their stay, even if the guest considers the damage to be
regular wear and tear and not their fault. If the guest does not notify Quantique Services of such
damages, can be held responsible for them.

Additional services
Quantique Services offers several additional services to guests, such as private transfers, cleaning
and laundry services, cribs, tickets to various tourist attractions.
All additional services are carried out on request and are subject to availability confirmation.
Quantique Services is not responsible for any services provided by external suppliers.

Check-in and Check-out
Upon check-in, identification documents of the person responsible for the reservation, as
well as all foreign guests, will be requested for the purpose of confirming the information
provided.

Unless otherwise agreed, check-in and check-out times vary depending on the accommodation booked and will be communicated to the guest at the time of reservation or prior to arrival.

Check-in may be carried out either in person or autonomously, through key collection or an electronic lock system with a code, depending on the accommodation. All instructions will be provided in advance.

For in-person check-ins, late check-in fees may apply: €25 for arrivals between 18:00 and 00:00, with an additional €10 charged for each extra hour after that period.

Check-out must be completed by the time indicated for the respective accommodation, and guests are required to comply with it. Guests may be asked to indicate their expected departure time, when applicable.
If the guest refuses to leave, Quantique Services reserves the right to enter the accommodation,
remove their belongings, change the locks, and also take other measures that may be
necessary. (The guest will be responsible for the costs of any such action).)
Any changes to the dates and times of departure and entry must be confirmed by Quantique Services
. If there are delays, without notice and without confirmation from Quantique Services will be charged
the amount of the security deposit a fee corresponding to the one-night rate.
At check-in Quantique Services provides only ONE set of keys, and guests should be careful not to
lose or leave it inside the apartment. Guests must return all keys upon check-out.
Additional fees will be charged for lost keys or lockouts. Fees are charged as follows:
Lost Keys (price per key) – 30 euros
Emergency visit (between 9:00 and 18:00) – 10 euros
Emergency visit (between18h00 and 9h00) – 25 euros
If it is necessary to hire a locksmith service, the guest will be responsible for the total amount
charged by the service provider.
The service provider fee is based on complexity, materials, time spent, and other variables.
Quantique Services is not responsible for any item left inside the apartment after the guest’s
departure. Any belongings found in the apartment can be returned on request. The guest is
fully responsible for all expenses related to the process of returning their belongings.

Cleaning, sheets and towels
Accommodation will be cleaned before guests arrive. Quantique Services basic service includes a set
of towels, bed linen and some toiletries for each booking.
Additional cleaning services and products, including linen and towel change, are available
for an additional fee.
Guests must keep the accommodation as organized and clean as possible, delivering it at
check-out in the best cleaning conditions so that Quantique Services can receive the next guest.
Guests should not leave the trash inside the accommodation, next to the door of the same or
outside the door of the building (when applicable) and should use the trash cans on the
street intended for this purpose.

Equipment, furniture and accommodation items
If a device does not work, or if guests are unsure how to use any equipment in the
accommodation, the guest should contact the host in charge of Quantique Services.
Changes to the accommodation or its contents are not permitted.
All items found in the accommodation belong to the owner and should not be moved or
removed from the property during the stay.

Maintenance and special requests
Any and all problems within the accommodation (e.g., electrical problems, equipment
malfunction, water leaks) should be immediately reported to Quantique Services by email or
telephone. Depending on the problem, the resolution can take up to 72 hours or more if it
depends on third-party services.
While respecting guest privacy, Quantique Services reserves the right to access accommodation at
any time, if necessary, for inspections, reparations, and emergencies.
Extra beds and baby cots can be requested in advance but are limited to availability at the
moment.

Noise, Illegal Activity, Security
According to the law, the night rest period is between 10 pm and 8 am, so guests must
remain silent.
Guests should not disturb the neighbors, namely when opening or closing the door of the
accommodation or the door of the building where it is integrated (when applicable).
Reservations for illegal or immoral activities are not accepted.
The guest whose name is in the booking confirmation email will be responsible for the
behavior of the entire group and agree so agrees to avoid all illegal activity.
Guests are not authorized to invade the owner’s privacy or publish something that may allow
third parties to identify the property’s address or the identity of the owner (even if such
information is already in the public domain).
Guests are solely responsible for their own safety during their stay with Quantique Services. Guests
should listen to any instruction or explanation provided by Quantique Services upon check-in.
If a guest becomes aware of something during their stay that they believe is a health and
safety risk, they should immediately inform Quantique Services. When leaving the accommodation,
guests must make sure that they leave the gas appliances turned off, the windows closed,
the air conditioning, the central heating, and the lights off.

Responsibility
Quantique Services service is legally limited to their accommodation and relationship with guests
during the stay. Quantique Services will not be liable for any occurrences outside the boundaries of
the accommodation, such as cleaning and maintenance of the building, exterior noise,
construction, neighbors, or any other matter not directly related to the accommodation itself.
Photos and descriptions of the accommodations are produced by Quantique Services. Minor
changes in accommodation can occur in relation to the photos on the site, without
compromising their general condition or amenities.
Quantique Services will not compensate guests, refund fees, or transfer guests to other
accommodation based on their appearance or surroundings. It is the responsibility of the
guests to ensure, before booking, that the area or neighborhood they choose to stay in is to
their liking.
Quantique Services is not responsible for any damages caused, directly or indirectly, that may occur
during guests stay in the accommodation, such as personal injury, robbery, theft or criminal
behavior, losses due to fire or misconduct, etc. The same applies in relation to any
deficiencies in the supply of gas, electricity, water, telephone, or internet.
All robberies, thefts or any criminal behavior must be reported by guests immediately to
Quantique Services, as well as to the competent police or judicial authorities.
Quantique Services is not responsible for potential delays, accidents, losses or changes in schedules
or rates that are related to the services of our suppliers. Quantique Services is not responsible for
errors and/or omissions, false statements by third parties, disputes between a guest and a
third party, or for the content of external links other than the one in which the booking was
made.
In the event that guests do not comply with these terms and conditions, or in the event of
misconduct on the part of guests, Quantique Services reserves the right to require them to leave the
accommodation without any compensation or reimbursement of the fees paid.

Legislation and fortuitous events
This agreement is concluded between guests and Quantique Services, which is duly authorized to
arrange the rental of the accommodation. This agreement gives guests permission to occupy
the accommodation during the period and in the agreed terms.
Guests are not tenants of the accommodation and do not hold sole ownership of the
accommodation. In the rare event that a reserved accommodation becomes unavailable due
to damage caused by any circumstances not attributable to Quantique Services, such as water or
gas leaks, Quantique Services will not be liable for the inconvenience caused, however, it will take all
necessary steps to move the guest to accommodation with similar characteristics.
If guests do not accept the change, the total amount (excluding costs related to the days on
which the apartment was used by the guest, if applicable) will be refunded, but neither the
owner nor Quantique Services will be liable to guests for any additional amount in connection with the
cancellation of the reservation. Quantique Services will not be responsible for the possible theft of
objects left in the accommodation.

Amendments and Applicable Law
Quantique Services reserves the right to update its terms and conditions at any time as necessary. It
is responsibility of the parties that use Quantique Services service to review these terms and
conditions in the event of a change before making a reservation.
By agreeing to use the Quantique Services service it is understood that the guest accepts any
changes and that all parties will comply with those changes. These terms and conditions do
not affect guests’ rights.
These terms and conditions are subject to Portuguese law. The Portuguese Courts have
exclusive jurisdiction in case of legal action relating to any accommodation reservation with Quantique Services.